Frequently Asked Questions
Need some help with Spotcycle? Click here to view instructions on using the application.
Q: Do I need an Internet connection to use Spotcycle?
A: Spotcycle requires an Internet connection to be able to update the status of the bike stations. You can use it without a connection but the data might not be up to date. When your device is online again, Spotcycle automatically updates the status of the bike stations.
Q: How can I add a bike station to my favorites on my Android device?
A: You can access the Favorites view from anywhere in the app using the menu button on your Android device.
Once in the Favorites view, you can follow the instructions in the Spotcycle 101 section, in Adding bike stations to your favorites for Android devices.
Q: I can't find nearby bike stations using Spotcycle on my BlackBerry device... What's wrong?
A: If your Blackberry device seems to have problems acquiring a location, verify that your device is properly refreshing by verifying the location settings. Once your location is locked in, launch Spotcycle again.
Q: I'm having problems with my bike sharing account (billing, renting, bike key, etc)… Who should I contact?
A: Spotcycle is an application for enhancing your bike sharing experience. For help with your local bike share scheme or account, contact your bike share scheme customer service.
Q: I can't seem to enable the location service on my iPhone (iOS4). When I select "Nearby", the message "Location service disabled" appears…
A: Verify the location settings on your iPhone in the Settings > Location Services menu. Location services needs to be enabled and Spotcycle needs to be allowed to use it. When you enable Location Services in your iPhone settings, a list of applications authorized to use it will appear. Ensure that Spotcycle appears in the list and that the ON/OFF toggle is set to ON. Once enabled, close the app using the task manager and then restart it.
Q: My device doesn't seem to update bike information nor connect to the server…
A: Sometimes, there might be issues with accessing the file used for city maps and mobile app. Once it is resolved, the app should be up and running again. Unfortunately, the actual resolution depends on your bike share system operator and therefore beyond our control.
Q: I can't see the bike paths in the application... How do I enable them?
A: Ensure that your version of Spotcycle supports your city's bike paths. If supported, you need to enable the bike path layers in the map settings from Settings > Map settings > Bike paths. You also need to select the bike paths. In the Map view, select the bike path layer to display bike paths.
Q: Spotcycle crashes frequently on my iPhone/iPod… What should I do?
A: If you are running iOS4, try closing other apps that are running using the task manager, and then relaunch Spotcycle.
Q: I got a new phone… how do I load the Spotcycle application on my new device?
A: Refer to your smart phone provider for instructions on transferring applications.
Q: After I updated my iPhone/iPod to iOS4, Spotcycle crashes at launch… What should I do?
A: Re-launch Spotcycle and it should fix itself automatically.
